Help & FAQ
Welcome to the My Holiday e-Sim Help Center! Here’s how to get started and troubleshoot common issues:
1
Getting Started
- Choose Your Plan: Visit our website, select your travel destination, and choose a data plan that suits your needs.
- Activate Your e-Sim: After purchasing, you’ll receive a QR code. Simply scan it with your e-Sim-compatible device to download and activate your e-Sim profile.
2
Troubleshooting
- Activation Issues: Ensure your device supports e-Sim technology and follow the activation steps. If you encounter issues, try manually entering the SM-DP+ address and activation code.
- Data Connectivity: Confirm that data roaming is enabled in your device settings and check your coverage.
3
Managing Your e-Sim
- Monitor Data Usage: Log into your account to track your data usage and remaining balance.
- Recharging: Easily top up your data plan directly through our website without needing to scan a new QR code.
4
Contact Support
If you need further assistance, reach out to our support team via the contact page. We’re here to help!
Frequently Asked Questions
What is an e-Sim, and how does it work?
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How do I install and activate my My Holiday e-Sim?Lorem ipsum dolor, sit amet consectetur adipisicing elit. Maxime itaque obcaecati nam provident ipsum. Nemo pariatur blanditiis excepturi accusantium error?
Is My Holiday e-Sim compatible with my device?Lorem ipsum dolor, sit amet consectetur adipisicing elit. Maxime itaque obcaecati nam provident ipsum. Nemo pariatur blanditiis excepturi accusantium error?
What should I do if I have an issue with my e-Sim?Lorem ipsum dolor, sit amet consectetur adipisicing elit. Maxime itaque obcaecati nam provident ipsum. Nemo pariatur blanditiis excepturi accusantium error?